Quality Web Hosting Services Provider

Nethub Online Limited
Homepineline Contact Uspineline Site Map
English Chinese Traditional Chinese Simplified
Company Info Domain Web Hosting VPS Server Server Hosting Web Solution SSL Certificates Order Now Support Contact Us
Technical Support Centre
spacer
Hosting / VPS Demo
Plesk User Manual
Online Support Centre
Hosting FAQ
spacer
Quick Links
spacer
Company Profile
Free Web Hosting
Basic Web Hosting
Commercial Web Hosting
Online Shop System - ShopEasy System
DIY Website System - WebEasy System
OpenVZ Linux VPS
Hyper-V Windows VPS
Virtuozzo Win 2008 VPS
Order Now
Contact Number
spacer
If you want to receive promotion and newsletter, please go to here to enter your E-Mail address
banner

Hosting FAQ

General Enquiries
1. What are your servers configuration?
2. Which data centers do you use?
3. What server control panel do you use?
4. What kinds of website are hosted together with my site?
5. How much time do you need to reply to our enquiry?
6. Do you have any data backup?
7. What are your anti-spam system functions?
8. I registered a domain name already, can I use your web hosting services to host my domain?
9. Can I transfer my domain name from other registrar to Nethub for renewal?
10. If I register a domain name via your company, who is the owner of the domain name?
11. Can I get domain name administrator password?
12. How can I change the domain's whois information?
13. What is the difference between commercial hosting and basic hosting plans? Which should I choose?
14. What is the difference between Windows & Linux plans? How should I choose?
15. Can I set up a forum?
16. What are the conditions for free hosting?
17. Does free hosting installation fee need to be paid again?
18. Why do you offer free hosting? How do you earn profit from it?
19. What is data traffic?
20. How can I upload my web pages to your server?
21. Do you provide webmail?
22. What the versions of ASP.net, PHP, Perl, MySQL do you provide?
23. How can I pay? When do you activate the services after the payment?
24. How do I transfer my domain name, website and e-mail to the Nethub?


General Enquiries
1. What are your servers configuration?
We use Dell quad-core Xeon server, and equipped with 6GB to 96GB of memory, a specific configuration can be found on our website.
2. Which data centers do you use?
We use Tier 1 iAdvantage, HKNet and HKBN data centres.
3. What server control panel do you use?
We use the world famous Plesk server control panel.
4. What kinds of website are hosted together with my site?
We are the first hosting company who separate web hosting into commercial and basic usages in Hong Kong.
5. How much time do you need to reply to our enquiry?
We are the first to introduce 2 hours response service standard in Hong Kong.
6. Do you have any data backup?
We provide free real-time RAID1 hard disk backup and a daily remote backup.
7. What are your anti-spam system functions?
Our advanced Plesk Anti-Spam filtering system allows users to adjust the intensity, the definition of White-list and the Black-list, users can also perform training on all incoming E-Mails and set the E-Mail which is defined as junk E-Mail to be deleted automatically.
8. I registered a domain name already, can I use your web hosting services to host my domain?
You can use our web hosting services at any time as long as you change the DNS setting to our Name Servers.
9. Can I transfer my domain name from other registrar to Nethub for renewal?
Yes, you can transfer the domain to Nethub as long as the domain name is not yet due within 7 days, please contact us for detailed information.
10. If I register a domain name via your company, who is the owner of the domain name?
Customers have the absolute ownership of the domain name, if domain name is end of .hk, the owner will be the name on the documents (such as business registration certificate or identity card).
11. Can I get domain name administrator password?
Domain owner can contact us at any time to obtain the domain administrative password.
12. How can I change the domain's whois information?
Domain owner can contact us at any time to obtain the domain administrative password to modify the domain whois information.
13. What is the difference between commercial hosting and basic hosting plans? Which should I choose?
Nethub splits web hosting into commercial and basic usages, which is conducive to the improvement of system stability and the efficient use of resources.

The servers of basic hosting plan are advanced Dell PowerEdge R710, equipped with Quad Core Xeon CPU, 6GB of ECC memory, etc., the price is affordable and applicable to all basic web pages, forums and the general usage of small business web sites; Dell PowerEdge R720 of commercial hosting plan are more powerful, the system is more stable, and the server is located in Hong Kong's premier data centre - iAdvantage, this applies to all commercial web sites.

Information: Comparison of server configurations Data centre introduction
14. What is the difference between Windows & Linux plans? How should I choose?
The Windows platform supports HTML, Flash, ASP, ASP.NET framework.
The Linux platform supports HTML, Flash, PHP, CGI.
Choosing which platform will depend on the programming language of your web site , such as HTML, Flash, PHP, CGI, ASP, ASP.NET framework ...etc.

For example:
If your site is written in ASP / ASP.NET framework, you can select Windows platform.
If your site is written in HTML / Flash / PHP / CGI, you can select Linux platform.
15. Can I set up a forum?
Yes, you can. Since the most of forum require the use of the database, so you just need to select the plan which carries a database, such as the Linux basic web hosting plan B.
16. What are the conditions for free hosting?
There are three conditions for application of our free hosting - 1. Only applications of Hong Kong local customers are accepted.. 2. Require to pay a one-time installation fee HK$300. 3. Require to renew your domain name annually via Nethub.
17. Does free hosting installation fee need to be paid again?
Installation fee is a one-off, as long as you pay one time of it, and renew your domain name via Nethub annually, you can use our free hosting service permanently.
18. Why do you offer free hosting? How do you earn profit from it?
Our aim is to establish a new generation of high quality, best services and affordable web hosting company.

The server configuration, data center levels of free web hosting services are the most commonly used settings in the current market. Customers will not only be able to use to such servers free of charge, but also realize the quality of our services and technologies.

The birth of free hosting is not to earn profits, we hope that this service allows you to experience our high quality services, and then order or refer our paid web hosting services.
19. What is data traffic?
Data traffic is the amount of data that is used for upload/download of your website and E-Mail in the server.
20. How can I upload my web pages to your server?
We will provide FTP login information to you, you can use any software which supports FTP to upload / download your web pages.
21. Do you provide webmail?
All of our web hosting plans support webmail functions.
22. What the versions of ASP.net, PHP, Perl, MySQL do you provide?
The versions of our supported programs in web hosting server are as follows:
ASP.net Framework 4.5
PHP 5.2.x/5.3.x/5.6.x/7.0.x
Perl 5.16.x
MySQL 5.6.x
MariaDB 10.1.x

The versions of our supported programs in VPS hosting server are as follows:
ASP.net Framework 4.5
PHP 5.4.x/5.6.x/7.0.x or above
Perl 5.16.x or above
MySQL 5.6.x
MariaDB 10.1.x
23. How can I pay? When do you activate the services after the payment?
Please refer to payment methods for payment. When we receive your payment, your account can be activated within 24 hours (except holidays), and the login information will be sent to your email address.
24. How do I transfer my domain name, website and e-mail to the Nethub?
Transfer can be divided into four steps:

1. Backup data from the old server
 1.1) Use Outlook or Outlook Express to download your e-mail to your computer.
 1.2) If you have MySQL database, you can export it to backup to your computer via PhpMyAdmin. If there is no PhpMyAdmin, please contact your old hosting provider for how to backup of MySQL.
 1.3) Download the web site files from the old hosting server to your computer via FTP.

2. Restore data to a new server
 2.1) Log in Plesk control panel and create the necessary E-Mail box in advance.
 2.2) Log in Plesk control panel and import your MySQL backup from the computer via the PhpMyAdmin.
 2.3) Upload your web site files from your computer to the new server via FTP. You can log in Plesk control panel and click \"Site Preview\" to check whether the site operates properly in new server.

3. Start to transfer
 3.1) Change domain DNS to point to the new server. Please note that DNS updates will take about 1-2 days. After the DNS is updated, your Outlook or Outlook Express may show error of login failure, at this time you just need to update the account settings in Outlook or Outlook Express, then you can send and receive e-mail via new servers.
 3.2) If your domain name will be transferred to the Nethub for renewal, please unlock the domain name and email the domain name's login URL, login name, password and authorization code (a.k.a. EPP code) to us, we will transfer your domain name to Nethub for renewal. If you do not have the above information, you can contact the old hosting company for enquiry.

4. The whole transfer process is complete, you can cancel your account at the old hosting company now.